FAQ TOP

to PPV HELP CENTER

GETTING STARTED

Q-1: Do I need to be a member in order to purchase DVDs?
Q-2: Why should I register as a member of AVentertainments.com?
Q-3: How can I sign up as a member?
Q-4: How do I subscribe or unsubscribe from AVentertainments.com's newsletter?
Q-5: What is the system requirement to buy DVDs?

ORDER PLACEMENT

Q-1: How can I place an order?
Q-2: Can I order by mail?
Q-3: Can I order by Fax?
Q-4: Can I order by Bank Transfer?
Q-5: Can I change any item(s) in my shopping cart?
Q-6: What if my order contains "Pre-release" item(s)?
Q-7: What if my order contains "Discontinued" item(s)?
Q-8: May I add more items to my order after submitted?
Q-9: How do I cancel part of or my entire order?

PAYMENT OPTION

Q-1: Credit Card Payment Condition
Q-2: What is Express Checkout?
Q-3: Checks & International Postal Money order payment condition
Q-4: How will your charge show up on my credit card statement?
Q-5: Is my credit card information secure on the internet?
Q-6: Who should I make my check payable to?
Q-7: Where should I send my payment to?
Q-8: Can I send cash to pay for my order?
Q-9: Do I have to pay TAX?

SHIPPING & HANDLING

Q-1: Can I have Free Shipping?
Q-2: Shipping Rate
Q-3: Is AVentertainments on the package?
Q-4: When will my order ship?
Q-5: How soon will I receive my order?
Q-6: How my order can process earlier?
Q-7: What if my order contains "Pre-release" item(s)?
Q-8: What if my order contains "Discontinued" item(s)?
Q-9: How do you pack my order?
Q-10: Can I use other shipping carriers besides U.S. Postal Service?
Q-11: How can I check my order status and history?
Q-12: AVentertainments.com "DO NOT" Ship List

DVD THEATER

Q-1: What is DVD THEATER?
Q-2: How can I watch Streaming?

COUPON CODE DISCOUNT

Q-1: How can I recieve Coupon Code?
Q-2: Coupon Code, Restrictions & Rules.
Q-3: How can I use the "Coupon Code" I received?
Q-4: Tell me about FREE DVD
Q-5: Tell me about FREE Shipping

RETURN & REFUND

Q-1: Our Return & Refund Policy
Q-2: Defective or Damaged Items.
Q-3: Wrong Item(s) was received in my order.
Q-4: Incompatible or Region Code problem.
Q-5: Do I need to pay postage charges for returning an itme(s)?
Q-6: Where do I send the return item(s) to?
Q-7: Why do I need a RMA# for returns?
Q-8: How will you process my refund?
Q-9: Why are the refund proceed not equal to the price of the item(s)?

MY ACCOUNT

Q-1: Can I change my account information?
Q-2: Can I change my password?
Q-3: What if I forgot my password?
Q-4: Can I check my order status and order history?
Q-5: How do I "subscribe or unsubscribe" for newsletter or coupon saving code?
Q-6: Can I cancel my account?

CUSTOMER SUPPORT FAQ

Q-1: Does AVentertainments.com has "POP UP" windows?
Q-2: How can I be able to see the "screen shots" & "Media Clip Trailer"?
Q-3: My Internet Explorer does not allow POP-up windows, what should I do?
Q-4: I have problem playing DVD movie on my DVD player?
Q-5: I have problem playing VCD on my DVD player or DVD drive?

PRODUCT FAQ

Q-1: What is NTSC and PAL picture format?
Q-2: What is Anamorphic widescreen, full Screen, letter-box?
Q-3: What is MPEG?
Q-4: What is DTS (5.1 / 6.1)?
Q-5: What is Dolby Digital (Surround 5.1 / 6.1)?
Q-6: What is DVD Region Code?
Q-7: What is DVD format - DVD5, DVD9 & DVD10?
Q-8: Will I really get what I see on the Screen Shots or previews on the DVD I order?
Q-9: Do you sell "bootlegged" copy/DVD-R or CD-R to your customers?
Q-10: What is the different between "Uncensored, Light Mosaic Decoded & Censored w/Mosaic"?

DISCREET SERVICE

Q-1: How will your charge show up on my credit card statement?
Q-2: Is AVentertainments listed on the invoice?
Q-3: Is AVentertainments show on the shipping label?
Q-4: Will a customer service rep. call me?
Q-5: Do you need my phone number to order?
Q-6: Will you sell my email or address information to third parties?
Q-7: Will you send any promotional mail to any of my address?
Q-8: Do you send promotional material to my email?

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